Shipping & Returns
We are located in Normal, Illinois. Our standard timeline of processing orders and shipping is 1-2 business days, depending on order size and time of year it may be a little longer. If you are on a strict timeline or have a large order, please reach out prior to ordering. We use USPS and UPS for shipping our orders, shipments are picked up daily on weekdays. Shipping costs range from $10-$100 depending on the final box size, weight, and final destination.
We offer both pick-up in-store and curbside pickup to meet your needs. Please give 24 hours notice of your pickup time so we can prepare your order.
In Case of Damages During Shipping
While we take every precaution to protect your order, sometimes damage occurs. Because we ship via Priority Mail our shipments are insured. Should your order arrive damaged please notify us immediately providing photos of the damage and packaging. Should you prefer, you may file the claim directly via USPS Claims. We are not responsible for damages caused during shipment, however, we will do our best to correct the situation.
Please note that without photos we are not able to assist regarding any type of damage.
All sales are final on olive oils and vinegars. Returns are accepted should you need to return any other item. Customer is responsible for return shipping. Please be sure that all products are still in their original packaging and unopened. We reserve the right to refuse a return if the items come back opened or damaged. (If this is the case, we will ship it back to you at your expense.) You may contact us within 5 days of purchase at [email protected] to make arrangements for your return. A store credit will be issued minus the cost of shipping once we receive your return in store. Please allow up to four weeks for this process.
Limit of Liability
You agree that The Olive Bin can only be held liable for damages up to the amount of the order on which the damages occurred.
The term ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.